Intelligent attachment processing

Challenge

Automate extraction of compressed archives uploaded to the case-handling website — reducing cost and risk, speeding up processing and adding intelligence to case handling.

Solution

A serverless, containerised processing architecture that detects compression, assesses format, extracts content and categorises common contents — built entirely with infrastructure-as-code.

• Automation. Uploads to Azure automatically trigger extraction and intelligence gathering, fully logged, with zero intervention.
• Efficiency. Archive processing time, error risk and case processing times all reduced.
• Focus. Extraction intelligence enables live feedback in the web application — a foundation for ML and AI.

Results

• 100% automation rate

• 99.99% successful extraction

• Fully deployed within the existing cloud